Cancellation and Refund Policy

Effective Date: December 15, 2024

At fastform (“we,” “our,” or “us”), we strive to provide the best possible experience for our users. This Cancellation and Refund Policy outlines the terms and conditions for canceling subscriptions and requesting refunds. While we currently offer a Free Plan, this policy will also apply to our Paid Plans and Enterprise Plans once introduced.

1. Scope of Policy

This policy applies to all plans offered by fastform, including Free, Paid, and Enterprise Plans. By subscribing to any of our Paid or Enterprise Plans, you agree to the terms set forth in this Cancellation and Refund Policy.

2. Cancellation Policy

2.1 Subscription Cancellation

• Free Plan users can discontinue their usage at any time by simply ceasing to use the platform. No cancellation process is required.
• Paid Plan and Enterprise Plan users may cancel their subscription at any time by visiting account settings or contacting us at [email protected].
• Cancellation for Paid and Enterprise Plans will take effect at the end of the current billing cycle. Users will retain access to paid features until the end of the billing period.
• We do not offer partial refunds for the remaining days of the billing cycle after cancellation.

2.2 Termination by Us

fastform reserves the right to terminate or suspend your subscription if you violate our Terms of Service or engage in prohibited activities. In such cases, no refunds will be issued.

3. Refund Policy

3.1 Refund Eligibility

• Accidental Charges: If you were charged for a subscription you did not intend to purchase, contact us within 7 days of the charge to request a refund.
• Service Issues: If our services fail to function as intended due to technical issues on our part, we may issue a refund at our discretion.
• Duplicate Charges: In the event of duplicate payments, we will process a full refund for the duplicate amount.

3.2 Non-Refundable Scenarios

• Change of mind after subscribing to a Paid or Enterprise Plan.
• Inability to use the service due to factors outside our control (e.g., internet issues, incorrect usage).
• Violations of our Terms of Service or misuse of features.
• Services rendered under the Free Plan, as this plan incurs no charges.

3.3 Refund Process

To request a refund, please contact us at [email protected] with the following details:

• Account information (email or username).
• Payment details (date, amount, and method of payment).
• Reason for the refund request.

Refund requests will be processed within 7-10 business days. Approved refunds will be credited back to the original payment method.

4. Modifications to this Policy

We reserve the right to update or modify this Cancellation and Refund Policy at any time. Changes will take effect immediately upon posting on our Website. We encourage you to review this policy periodically.

5. Contact Us

If you have any questions or concerns about this policy, please contact us:

Email: [email protected]

Last Updated: December 15, 2024